Help
CertSeal Support
Last updated: June 18, 2026
We're here to help you design, issue, and automate certificates. Here's how to reach us and what to expect.
Contact us
The fastest way to get help is email. Reach the CertSeal support team at support@certseal.com — a real person reads every message.
When you write in, it helps to include:
- Your account email or workspace name.
- The integration or feature involved (for example, Zoom or Zapier).
- A description of what you expected and what happened, with screenshots if you have them.
Support hours
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM Singapore time (SGT, UTC+8), excluding public holidays. Messages sent outside these hours are answered the next business day.
Response times
We aim to send a first response within 1 business day. Most questions are answered well within that window. Complex or account-specific issues may take longer to fully resolve, but we’ll keep you updated along the way.
Knowledge base
Many answers are just a click away:
- Documentation — setup guides for Zoom, Zapier, and more.
- Zoom integration guide — connect Zoom and issue attendance certificates automatically.
- Zapier integration guide — issue certificates from 6,000+ apps.
- Make.com integration guide — build certificate scenarios in Make.
- REST API — issue and manage certificates programmatically.
- Webhooks — subscribe to certificate events.
- API reference — the full interactive endpoint reference.
- Blog — guides, best practices, and product updates.